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Remote Support 8 – 5, M – F, Acumen IT holidays excluded
Onsite Support 8 – 5, M – F, Acumen IT holidays excluded (as required… need for on-site service will be determined at Acumen IT’s discretion)
For server/network issues, after hours (M – F) and weekend support (Acumen IT holidays excluded) for Critical Issues/Tickets is included.
24/7 Server Monitoring via Remote Monitoring and Management (RMM) Software
Anti-virus protection
Semi-annual planning/review sessions with your assigned virtual CIO
Monthly virtual visits
Quarterly onsite visits by Support Team Engineer