Welcome to the Acumen IT FAQ.
Here, we’ve compiled a list of commonly asked questions to assist you in navigating our IT services seamlessly. Whether you’re a new client or a long-time partner, you’ll find answers to various queries related to our offerings, support processes, and more.
We provide a comprehensive suite of IT services beyond the basics of MSP support. In addition to network management, data backup and recovery, cybersecurity, cloud computing, and IT support, we offer Strategic IT consulting services that use technology to help your business save money and drive revenue growth.
We have a unique approach to providing businesses with the opportunity to save time and money by outsourcing their IT needs to us. We combine MSP services with Strategic IT consulting that, along with our wide-ranging IT expertise, allows us to serve as a valuable partner in achieving your business goals of increased efficiency, cost reduction, and revenue growth through technology.
Our service costs vary depending on the scope of services and the size of your business. Although, we offer plans with a flat monthly fee that provides full coverage 24/7, taking the worry out of receiving extra fees month after month.
Our services are tailored to benefit businesses of all sizes and across various industries, focusing on manufacturing clients being our main clientele.
Our IT consulting services leverage technology and strategy to achieve these goals. We can examine your company’s expenses related to utilities, staffing, and workflows and provide you with recommendations on how to minimize them without sacrificing quality or efficiency. To increase your revenue, we combine knowledge with technological solutions to assist your company in better understanding your industry while generating more qualified leads.
We are pleased to say that we have an exceptional reaction time for critical issues ranging from 1 to 5 minutes. The average response time for critical issues in the American IT support industry is 30 minutes to 2 hours.
An Acumen adviser is an IT strategy expert who will collaborate with your company to understand, discover, and pursue strategic solutions that benefit your business by optimizing existing resources.
We offer various cybersecurity tools and services to secure your business. We have you covered from vulnerability assessments to threat detection and incident response.
Acumen IT provides secure data backup solutions that store your data in offsite and cloud locations. Our proactive data backup and recovery approach makes us stand out as it includes regular checks and internal test restorations to ensure all your critical data is always recoverable, no matter what changes your business undergoes.
Yes, we offer cloud computing services, including assistance with cloud migration, cloud infrastructure management, and softw are-as-a-service (SaaS) implementation.